About Us
Meet The Team
Talon Crocione - Owner
Talon has been the face of Poolmaster since 2008; he has taken the reins from Ted Duncan who has mentored him and passed on his 50+ years of knowledge in the Pool & Spa industry. He manages the day to day sales, staff and service needs for our thousands of service and in-store customers. He continues to grow the business year after year by emphasizing hands on customer service, proper staff training and certifications. He is fully bilingual in French and English. His accreditation’s include, but not limited to:
- CPO certification
- G3 HVAC Technician
- Safe Water Discharge Certification
- Scuba Diver Certification
- Lowry pool & spa chemistry certification
- W.H.I.M.S. certification
VICTORIA - accounts MANAGER
Victoria has an extensive background in customer service and building client relationships. Victoria joined Poolmaster in 2015 and is now the operations manager of the business. On top of her role of planning and controlling, she also performs the bookkeeping and administrative duties of the company. She has a keen eye to detail and is meticulous when it comes to our customers accounts.Her accreditation’s include:
- Pool Operation 101
- Water Chemistry 101
- Lawrenson’s Pool & Spa Water Chemistry
- Best Management Practices for Water Discharge
- W.H.I.M.S certification
- Pool Discharge Service Provider
- CPO certification
Shaun - Field Service Manager
Shaun was introduced to the pool and spa industry in 2015 and since become our lead senior technician. Formally working as a chef, he has brought the heat from the kitchen into the backyard. His drive to learn a new trade has resulted in late work hours, but also excellent pool maintenance, impressive equipment installs and superior customer service. When Shaun isn’t working out on the field he uses his skills in shop to help with Softub repairs.
JERRY - SERVICE MANAGER
CARLINA - RETAIL
Carlina joined the team in 2016 and brought a unique dynamic to the Poolmaster family. She has since stepped back from her role as store manager after recently giving birth to her third child, but has dedicated her free time to helping where needed. Her energy is contagious and she has a way of making customers laugh and feel relaxed. Her sheer enthusiasm and positive attitude can help teach you the ways of being a Pool Master. When Carlina isn’t at work she loves spending time with her children, partaking in school field trips and other fun adventures. Her accreditation’s include:
- CPO certification
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