About Us

Meet The Team

Talon Crocione

Talon has been the face of Poolmaster since 2008; he has taken the reins from Ted Duncan who has mentored him and passed on his 50+ years of knowledge in the Pool & Spa industry. He manages the day to day sales, staff and service needs for our thousands of service and in-store customers. He continues to grow the business year after year by emphasizing hands on customer service, proper staff training and certifications. He is fully bilingual in French and English. His accreditation’s include, but not limited to:

  CPO certification
  G3 HVAC Technician
  Safe Water Discharge Certification
  Scuba Diver Certification
  Lowry pool & spa chemistry certification
  W.H.I.M.S. certification

Shaun Pollock

Shaun Pollock was introduced to the pool and spa industry in 2015. Since then, he has become a valuable asset to the company. Formally working as a chef, he has brought the heat from the kitchen into the backyard. His drive to learn a new trade has resulted in late work hours, but also excellent pool maintenance, impressive equipment installs, and superior customer service. Shaun primarily works on weekly maintenance, and helps with our openings and closings.

Mark Kelly

Approaching the end of his third decade with Poolmaster, Mark brings unsurpassed familiarity on both a personal and client site level to our customers. He is well versed in all service aspects of the pool and spa industry and has completed many industry manufacturers programs from Hayward, Zodiac, Raypak and Softub among others.

His accreditation’s include:

─  CPO certification
  Lowry Pool and Spa Chemistry levels 1 & 2

Victoria Nash

Victoria has an extensive background in customer service and building client relationships. Victoria joined Poolmaster in 2015. Her diploma in Journalism gives her a unique touch on our social media and her experience in administration helps organize the office in an effective manner. She has a keen eye to detail and is meticulous when it comes to our customer’s accounts.

Her accreditation’s include:

─  Pool Operation 101
  Water Chemistry 101
  Lawrenson’s Pool & Spa Water Chemistry
  Best Management Practices for Water Discharge
  W.H.I.M.S certification
  Pool Discharge Service Provider
  CPO certification

Carlina Marques

Carlina joined the Poolmaster team in 2016 as our store manager. Before Poolmaster, Carlina was working in customer service where she visioned managing a store with sheer enthusiasm and a positive attitude. Her energy is contagious and she has a way of making customers laugh and feel relaxed. She’s a quick learner and can help teach you the ways of being a Poolmaster. When Carlina isn’t at work she loves spending time with her two children, partaking in school field trips and other fun adventures.

Her accreditation’s include:

  CPO certification

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